CasinoGames Terms & Conditions — Plain English, Fully Transparent

By accessing the CasinoGames platform, creating an account, or using any of our services, you confirm that you have read, understood, and agreed to all the Terms & Conditions stated herein. If you do not agree with any of these terms, please refrain from using the service.

CasinoGames operates an online gaming and Sports Betting platform for users in Bangladesh. These terms apply to all services provided through the website, mobile app, and any other digital channel.

• These terms may be updated at any time. Continued use of the platform following any changes constitutes acceptance of the revised terms.
• Users accessing the service from outside Bangladesh are solely responsible for ensuring compliance with their local laws.
• The Bengali version of these Terms & Conditions is the authoritative document.

A valid account must be created to access services on CasinoGames. Providing accurate and up-to-date information at the time of registration is mandatory.

• Each individual may operate one account only. If a person is found to have multiple accounts, all of them may be closed and any balance may be forfeited.
• The name, date of birth, and mobile number provided at registration must be accurate. This information is verified at the time of withdrawal.
• It is the member's responsibility to keep their account password and login credentials confidential. Sharing account access with anyone else is not permitted.
• Withdrawals may be restricted until KYC verification is complete. You can verify your account by submitting a photo of your national ID or passport.
• If your account contact details change, please update them immediately.

CasinoGames is intended for users aged 18 and above only. Protecting minors is our highest priority.

• It is strictly prohibited for anyone under the age of 18 to create an account, play games, or place bets.
• Registering with a false date of birth will result in permanent account closure, and any remaining balance will not be refunded.
• If you are unable to verify your age during the verification process, your withdrawal will be placed on hold.
• Suspicious accounts will be investigated upon request from a parent or guardian.

All financial transactions at CasinoGames are governed by specific rules that apply equally to every member.

• Minimum deposit: ৳100 for bKash and Nagad; ৳500 for bank transfers.
• Withdrawals may only be made to a payment method registered in your own name — withdrawals to third-party accounts are not permitted.
• Your account must be fully verified before a withdrawal request can be submitted.
• If an active bonus is in place, you may be required to cancel that bonus before making a withdrawal, until the wagering requirements have been met.
• Multiple withdrawal requests made on the same day are processed according to the member's tier level.
• CasinoGames may request additional information and place a temporary hold on suspicious transactions.

All bonuses and promotions on CasinoGames are offered subject to specific terms. It's important to read and understand those terms before claiming any bonus.

• Each bonus can only be claimed once per account, unless a repeating offer is explicitly stated.
• If you withdraw before meeting the bonus wagering requirements, both the bonus and any winnings derived from it will be forfeited.
• Any unused bonus balance will be automatically removed once the bonus period expires.
• CasinoGames reserves the right to cancel bonuses and close accounts in cases of any bonus abuse, including bonus arbitrage, multi-accounting, and similar activities.
• Specific promotions may have their own terms and conditions, which will be listed separately on that promotion's page.

Specific rules apply to Sports Betting and casino games at CasinoGames that all members should be aware of.

• Once a bet is confirmed, it generally cannot be cancelled or changed, unless a specific cash-out option is available before the event begins.
• Once an event begins, pre-match markets close and Live Betting markets open.
• If an event is cancelled entirely, the stake for that bet will be refunded.
• Special rules apply to partially completed events — for example, a match abandoned due to rain after a certain number of overs. See the FAQ below for details.
• CasinoGames reserves the right to void any bets accepted at incorrect odds due to a technical error.
• Casino game outcomes are determined by an RNG (Random Number Generator) and cannot be influenced in any way.

The following activities are strictly prohibited on CasinoGames. Any violation will result in permanent account closure.

CasinoGames reserves the right to close accounts at its own discretion, and members may also close their accounts voluntarily at any time.

• Violations of these terms may result in account closure without prior notice.
• To close your account yourself, submit a request via live chat or email.
• Once Self-Exclusion is activated, your account cannot be reactivated under any circumstances during the specified period.
• If an account is closed for reasons other than a terms violation, any verified balance will be returned after review.
• An administrative fee may be charged on accounts that have been inactive for an extended period (12 months).

CasinoGames takes the protection of your personal data very seriously. We do not sell your information to any third parties.

• Information collected at registration is used solely for service delivery and verification purposes.
• Information may be shared with government authorities if required by legal obligation.
• Full Privacy Policy here available.
• You may request deletion of your account data; however, information that must be retained by law will be kept for the required period.

CasinoGames may modify, revise, or update these terms and conditions at any time.

• Members will be notified of significant changes via email or in-app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• The "Last Updated" date at the top of the page always indicates the currently active version.
• If any term is found to be invalid or unenforceable, the remaining terms will continue to apply.