CasinoGames Privacy Policy — Your Data Is Safe With Us

CasinoGames only collects the information necessary to provide and maintain its service to you. We never ask for data we don't need.

• Identity Information: Your name, date of birth, and national ID number provided at registration (for KYC verification).
• Contact Information: Mobile number and email address.
• Financial Info: Your payment method numbers (bKash, Nagad, Rocket) and transaction history. Card numbers or PINs are never stored.
• Device Info: The device and browser you use to connect, your IP address, and your operating system.
• Usage Data: Activity logs showing which games you played, how long you spent, and which bonuses you used.
• Location Data: Only approximate location based on IP address, used for security verification purposes. GPS or precise location data is never collected.

CasinoGames uses collected data solely to improve our services and enhance your experience. It is never used for unrelated commercial purposes.

• Creating, verifying, and managing your account.
• Processing deposits and withdrawals and ensuring transaction security.
• Customer support — to understand your issues and resolve them quickly.
• Letting you know about relevant bonuses and promotions (based solely on your usage patterns).
• Running anti-fraud systems to detect fraud, money laundering, and multiple accounts.
• Legal compliance — to meet the requirements of regulatory authorities.
• Analysing and improving platform performance.

CasinoGames shares your information with third parties only in very limited circumstances and strictly for specified purposes.

Only the information needed to complete a transaction is shared with payment gateways — not your full profile. All such partners operate under strict confidentiality agreements.

CasinoGames does not retain your data beyond what is necessary. However, certain information is required by law to be kept for a specified period.

• Data for active accounts is retained for as long as the account remains open.
• After account closure, transaction records are retained for up to 5 years in accordance with financial regulations.
• KYC verification documents may be retained for up to 7 years.
• Cookie and session data is generally cleared within 30 days.
• After the designated retention period, data is securely deleted or anonymised.

The CasinoGames website and app use cookies. Cookies are small files saved to your browser that help the site recognise you on your next visit.

Analytics and preference cookies can be disabled through your browser settings. However, disabling essential cookies may cause login and core features to stop working properly.

CasinoGames uses industry-standard technology to protect your information, with multiple layers of security working together.

• All data transmissions are secured with 256-bit SSL encryption — nothing can be intercepted between your browser and our servers.
• Sensitive data stored on our servers — such as passwords and payment details — is kept in encrypted format and cannot be read directly.
• Two-factor authentication (2FA) is in place — OTP verification is required for important account actions.
• 24/7 automated anti-fraud monitoring — any unusual activity is detected instantly.
• No CasinoGames employee has direct access to your password or full payment details.

As a CasinoGames account holder, you have specific rights over your personal data. We respect and uphold those rights.

• Right to Access: You can request to know what personal data we hold about you.
• Right to Rectification: You can request that any incorrect or outdated information be updated.
• Right to Erasure: You can request deletion of your data after account closure (subject to legal retention requirements).
• Marketing Opt-Out: You can opt out of promotional emails or SMS messages at any time.
• Data Portability: You can request a copy of your data in a specific format.
• Right to Restrict Processing: You can request that the use of your data be restricted to specific purposes.

To exercise any of these rights, email support@casinogames-taka.com. We typically respond within 30 business days.

CasinoGames is strictly for users aged 18 and above. We do not collect data from minors — this is a firm policy with no exceptions.

• Registration by anyone under 18 is strictly prohibited, and we do not knowingly collect data from minors.
• If it comes to our attention that data from a minor has been collected inadvertently, it will be deleted immediately.
• Parents or guardians who have concerns are welcome to contact us.

CasinoGames may update this privacy policy as needed. Members will be notified in advance of any significant changes.

• You will be notified of significant changes via email or an in-app notification.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The "Last Updated" date at the top of the page indicates the active version.

For any questions, requests, or complaints regarding the Privacy Policy, please contact CasinoGames directly.

• Email: support@casinogames-taka.com — mentioning privacy in the subject line will get you a faster response.
• Live Chat: Available 24/7 on the website or app, with connections typically established within 2 minutes.
• Response Time: General enquiries within 24 hours; data rights requests within 30 business days.